ORDER CANCELLATION

Extreme Creations order cancellation policy

Cancellation of orders for stocked items prior to shipping is possible although if the order was paid via paypal the paypal fee will not be refunded *see note below.

Extreme Creations is not obligated to refund for **made to order items once the have been produced even if they haven't shipped yet, This also includes incorrectly ordered items.

We may offer a refund less a 10% cancellation fee & less any Paypal fees *See note below,  on partially produced **made to order items, that haven't shipped yet.

Please contact us immediately if you want to request an order cancellation. 

Refunds may take up to 7 business days to process.

Please choose carefully when ordeing and if you have ANY queries at all, please contact us prior to purchase.

RETURNS

EXTREME CREATIONS RETURNS POLICY

INSTORE RETURNS POLICY 

Please choose items carefully, we do not offer refunds for change of mind, If you wish to return an item simply because you change your mind we will happily exchange the item or provide a store credit to the same value provided you return it within 7 days from the date of purchase, unused and in its original condition with labels/tickets attached and with our original receipt. This does not apply to brake lines or anything that was custom built to your requirements.

Sale items will only be exchanged for another item or part thereof, or refunded provided you return it within 7 days from the date of purchase, in its original condition with the original packaging (if it was packaged) and with our original receipt.

Our customers’ right to a refund of purchase price

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose.

You are entitled to request a refund for items you purchase from Extreme Creations if the item is: 

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would;

And you return the item in the "as supplied" condition within a reasonable time after purchase and provide Extreme Creations with proof of purchase or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.

Extreme Creations reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Any refund offered is limited to the value of the original purchase price of our product or part thereof less any shipping costs.

Extreme Creations is not liable and does not reimburse for expenses incured by customers or from any third party whether the cost was directy or indirectly caused by our products. 

You are NOT entitled to a refund if custom parts are made to your supplied specifications and there is an error in the specifications, please double check all specifications & measurments prior to supplying them to us.  

ONLINE RETURNS POLICY (Applies to domestic and international customers)

For online customers, the instore Returns Policy also applies; however please note the following terms and conditions:

If what you’ve purchased is not suitable due to any of the above we are happy to offer you a refund (or exchange in store only) subject to the following

• You must return any items within 14 days of receiving your order
• We can only accept returns if items are unused and in their original condition with labels/tickets attached
• NO returns on custom **made to order items that were built to your requirements.
• For online returns you must show your order confirmation email, which acts as your tax invoice

Goods must be returned using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email.

Refunds will be credited against your original method of payment, excluding any delivery charges & may take up to 7 business days to show in your account.

Extreme Creations' ‘Change of Mind’ Policy

Extreme Creations is not legally obligated to give refunds of the purchase price on items or gift cards or exchange them simply because you have changed your mind about the purchase. 

This also includes incorrectly ordered parts, we may offer a refund less a 20% restocking fee (less any shipping & Paypal charges *see note below) if the goods are returned to us & deemed to be in as supplied condition.

Please contact us before returning any goods, no returned goods will be refunded without prior arrangements. 

Refunds may take up to 7 business days to arrive.

Please choose carefully when ordeing and if you have ANY queries at all, please contact us prior to purchase.

Notes;

*Please note, any change of mind or cancellation refunds through Paypal will be returned less the fee charged by paypal for the original transaction as paypal does not refund this*   

** made to order, items include any kit that is built to order for a customers specification, this includes coating options. Examples of made to order items are Intercooler kits & turbo kits , it also includes any custom part that is made to the customers specification of measurements or particular requirement that is not listed on our website as a stock item.